Product Warranty

12-Month Worry-Free Warranty
Customers who purchase TEWEEKAI products enjoy a 12-month warranty, or longer if required by local laws or regulations, starting from the date on the sales invoice. If a performance failure occurs under normal use during the warranty period, TEWEEKAI will provide free maintenance services. A valid device serial number and proof of purchase are required to receive warranty service.

This warranty does not cover:

1. Products dismantled, repaired, modified, or serviced without authorization, or used in conditions that do not follow recommended operating guidelines.
2. Damage caused by misuse, such as drops, collisions, bending, excessive moisture, insufficient magnet suction, or use with incompatible accessories.
3. Malfunctions resulting from force majeure events (e.g., natural disasters) or illegal product usage.
4. Normal wear and tear, cosmetic damage, or consumable parts unless they were defective at the time of purchase.
5. Damage caused by unauthorized repairs, incompatible parts, altered or missing serial numbers, or products that are stolen, resold, or counterfeit.

TEWEEKAI reserves the right to repair, replace, or refund the product at its sole discretion. This warranty grants you specific legal rights, and you may also have additional rights depending on your jurisdiction. For any product-related concerns, please contact us at support@teweekai.com.